Important social media tools Twitter, Facebook and WordPress have been the centre of an ever-growing debate about brands online presence, leading to the million dollar question – ‘Should brands be on twitter’?

This question has been talked about cloak and dagger amongst the twittersphere and the marketing community for months now; cropping up on blog posts, tweets and more recently into the media with a feature about it on BBC Radio 4 this week.

One of the major factors in the debate is that brand tweets are lacking the personal touch. I think that is the point: at Big Cat, most of the team tweet about everyday life, work and general things of interest. We have built relationships, become part of the community and will continue to do so…. We also have @bigcatcomms which is the ‘faceless’ twitter account supporting this blog. We want the @bigcatcomms twitter account to engage in a different community than the personal staff accounts, @bigcatcomms will tweet only about PR to the people that want to listen!

What are your thoughts? My answer: YES companies should have brand presence online!  Social media is the new word of mouth, a way to engage a target audience. Companies utilising these tools are not doing any harm (as long as they don’t spam you).